Race X

Privacy Policy

RACE X EXPERIENCE PTY LTD (ABN 21 670 725 247) — "Race X", "we", "us".

This explains what personal information we collect when you use racex.au, book an experience, buy a gift voucher or merchandise, or attend one of our events, and what we do with it.

What we collect

When you book or buy

  • Your name, email address and mobile number
  • Your suburb, state and postcode
  • A delivery address, if you order merchandise to be posted
  • What you bought, when, and how much you paid

About each participant on a booking

  • Full name
  • Date of birth
  • Driver licence number, for anyone driving
  • The name of a parent or guardian, for anyone under 18
  • Whether they prefer the Mustang or the Camaro

When you buy a gift voucher

  • Your name, email, mobile and suburb
  • The recipient's name and email address, and any message you write to them

Automatically, when you use the site

  • Your IP address, browser and device type
  • Which pages you looked at and what you put in your cart
  • Advertising identifiers, if you arrived from an advertisement

What we do not collect

We never see or store your card number. Payments are handled by Stripe, and your card details go from your browser to Stripe directly without passing through our systems. We do not collect identity documents. We ask to see photo identification at the track to confirm you are who you say you are; we do not photograph, scan or keep it.

Why we collect it

  • To take your booking, hold your seat and get you on track
  • To send your confirmation, your voucher and your event reminders
  • To meet our safety and insurance obligations, which is why we need a licence number and a date of birth
  • To answer you when you contact us, and to find your booking or voucher when you ring up about it
  • To send you marketing, only if you have asked us to
  • To measure which of our advertising works

Who we share it with

We use these services to run the business. Each one receives only what it needs.

  • Supabase — our database, holding your booking, voucher and contact details. Hosted in Sydney, Australia.
  • Stripe — your payment details and email address, to take the payment.
  • Resend — your name and email address, to send confirmations and reminders.
  • Meta — a hashed version of your email address and phone number, and what you bought, so we can measure our advertising.

Hashing means a value is turned into a string of characters that cannot be turned back into your email address. It is used to match you to an advertisement you may have seen, and for nothing else. Some of these providers are overseas, which means your information may be stored outside Australia. We do not sell your personal information, and we never will. We may also disclose information where the law requires it, or to our insurer in connection with an incident at an event.

Marketing

We only send marketing email if you asked for it. Every marketing email has an unsubscribe link, and unsubscribing takes effect immediately. Confirmations, reminders and information about a booking you have made are not marketing, and you will receive those regardless.

Cookies and tracking

The site stores your shopping cart in your browser so it survives a refresh. If you sign in to the staff portal, we use a cookie to keep you signed in. Where advertising measurement is switched on, the Meta Pixel is loaded on the site and records the pages you view and what you buy.

How long we keep it

We keep booking, payment and indemnity records for as long as we need them for safety, insurance, tax and legal reasons, and for any period the law requires. Where we no longer need information, we remove it.

Keeping it safe

Our database is hosted in Sydney and access is restricted to Race X staff, each with their own account and only the access their role needs. Secrets are stored encrypted, and payments go directly to Stripe. No system is perfectly secure, but we take this seriously.

Getting at your information, and correcting it

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email bookings@racex.au and we will respond within a reasonable time. Some things we cannot delete on request — a paid booking, a signed indemnity form or a tax record has to be kept.

Complaints

If you think we have mishandled your information, email bookings@racex.au and tell us. We will look into it and come back to you. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we will publish the new version here.

RACE X EXPERIENCE PTY LTD · ABN 21 670 725 247 · bookings@racex.au